Transparent, straightforward policies that protect you and us.
Terms & ConditionsLast updated: 24 February 2026
1. Introduction
Welcome to Reps Health. These Terms and Conditions govern your access to and use of the Reps Health website, platform, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
Reps Health operates as a technology platform connecting fitness professionals ("Coaches") with their clients ("Members"). We are not a medical provider and nothing on this platform constitutes medical advice.
2. The Platform
2.1 What We Provide
Reps Health provides software infrastructure for fitness creators and coaches, including but not limited to:
Workout and programme delivery tools
Client management and communication features
Nutrition and habit tracking capabilities
Business analytics and growth tools
Payment processing infrastructure
2.2 Nature of the Platform
Reps Health acts as a technology facilitator. Coaches using our platform are independent operators and are solely responsible for the content, advice, and services they deliver to their clients. Reps Health is not a party to, nor does it endorse, any specific coaching programme or advice provided through the platform.
3. User Accounts
3.1 Registration
To access the platform you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
3.2 Account Types
There are two primary account types on Reps Health:
Coach Accounts: fitness professionals who deliver programmes and services to Members.
Member Accounts: individuals who access coaching services through the platform.
3.3 Account Security
You must notify us immediately at support@repshealth.com if you become aware of any unauthorised access to your account. We reserve the right to suspend or terminate accounts that violate these Terms.
4. Coach Terms
4.1 Coach Responsibilities
Coaches using the Reps Health platform confirm that they:
Are suitably qualified and/or experienced to deliver the services they offer
Hold any required professional qualifications, certifications, or insurance relevant to their jurisdiction
Are solely responsible for the fitness, nutritional, and lifestyle advice they provide to their Members
Will comply with all applicable laws and regulations in the jurisdictions in which they operate
Will maintain their own appropriate privacy notices for their Members
4.2 Coach Subscriptions
Coaches access the platform on a subscription basis. Subscription fees, billing cycles, and included features are as set out in the pricing schedule available at repshealth.com. Reps Health reserves the right to amend pricing with 30 days written notice, with changes taking effect from your next billing cycle.
4.3 Payment Facilitation
Where Reps Health facilitates payment collection on behalf of Coaches, this is processed via our third-party payment provider (Stripe). Coach payouts are subject to our payment terms and any applicable processing fees. Reps Health is not responsible for disputes between Coaches and their Members regarding fees.
4.4 Refunds
Subscription fees paid to Reps Health are non-refundable except where required by applicable law. Fees collected on behalf of Coaches from their Members are governed by the individual Coach's refund policy.
5. Member Terms
5.1 Member Acknowledgements
Members acknowledge that they:
Use the platform and any coaching services at their own risk
Should consult a qualified medical professional before commencing any new fitness or nutrition programme
Are responsible for accurately disclosing any relevant health conditions to their Coach
Understand that Reps Health does not endorse or verify individual Coach qualifications
5.2 Member Fees
Fees charged to Members are set by their respective Coach and are a matter between the Member and the Coach. Reps Health may facilitate payment processing but is not responsible for the commercial relationship between Coaches and Members.
6. Intellectual Property
All content on the Reps Health platform, including software, design, logos, and trademarks, is owned by or licensed to Reps Health and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works without prior written consent.
Content created and uploaded by Coaches (programmes, videos, nutritional plans, etc.) remains the intellectual property of the Coach. By uploading content to the platform, the Coach grants Reps Health a limited, non-exclusive licence to host and display that content solely for the purpose of delivering the Services.
7. Prohibited Uses
You agree not to use the platform to:
Violate any applicable law or regulation
Impersonate any person or entity
Upload or transmit harmful, offensive, or unlawful content
Attempt to gain unauthorised access to any part of the platform
Engage in scraping, data harvesting, or reverse-engineering
Use the platform for any commercial purpose not expressly authorised by Reps Health
8. Health Disclaimer
REPS HEALTH IS NOT A MEDICAL PROVIDER. NOTHING ON THIS PLATFORM CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS CONSULT A QUALIFIED HEALTHCARE PROFESSIONAL BEFORE BEGINNING ANY EXERCISE OR NUTRITION PROGRAMME. YOU PARTICIPATE IN ANY ACTIVITIES AT YOUR OWN RISK.
9. Platform Disclaimer
The platform is provided on an "as is" and "as available" basis. Reps Health makes no warranties, express or implied, as to the accuracy, reliability, or availability of the platform. We reserve the right to modify or discontinue the platform at any time without liability.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Reps Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total aggregate liability to you shall not exceed the fees paid by you to Reps Health in the six months preceding the claim.
Nothing in these Terms limits liability that cannot be excluded under applicable consumer protection law.
11. Indemnification
You agree to indemnify and hold harmless Reps Health, its directors, officers, employees, and agents from any claims, liabilities, losses, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms or your use of the platform.
12. Termination
Reps Health may suspend or terminate your access to the platform at any time, with or without notice, if you breach these Terms or for any other reason at our discretion. Upon termination, any outstanding payment obligations survive.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update these Terms from time to time. We will provide notice of material changes via the platform or by email. Your continued use of the platform after changes are posted constitutes acceptance of the updated Terms.
15. Contact
For any questions regarding these Terms, please contact us:
Reps Health is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use the Reps Health website and platform. Please read it carefully.
Reps Health operates as a data controller in respect of the personal data of Coaches who use our platform directly. In respect of Member data processed on behalf of Coaches, Reps Health acts as a data processor and the relevant Coach is the data controller.
2. Information We Collect
2.1 From Coaches
When you register as a Coach, we collect:
Name, email address, and contact details
Business information (business name, size, type)
Billing and payment information (processed by Stripe; we do not store full card details)
Account activity and usage data
2.2 From Members
Where we act as processor on behalf of a Coach, we may process:
Name, email address, and contact details
Account login information
Fitness and health data shared with the Coach
Payment information (processed by Stripe)
2.3 From All Users
When you visit our website or use our platform, we may automatically collect:
IP address, browser type, and device information
Pages visited, time spent, and navigation behaviour
Cookie and tracking data (see our )
3. How We Use Your Information
We process personal data for the following purposes and on the following legal bases:
To provide and manage the platform and your account: necessary for performance of a contract
To process payments: necessary for performance of a contract
To send service updates and billing notifications: necessary for performance of a contract
To improve and develop our platform: legitimate interests
To prevent fraud and ensure security: legitimate interests
To send marketing communications (with your consent): consent
To comply with legal obligations: legal obligation
4. How We Share Your Information
We do not sell your personal data. We may share it with:
Stripe (payment processing)
Analytics and email service providers who assist in operating the platform
Legal and regulatory authorities where required by law
A successor entity in the event of a merger, acquisition, or sale of assets
All third-party processors are bound by appropriate data protection agreements.
Where you are a Member, your data is shared with your Coach to enable them to deliver their services to you. Please refer to your Coach's own privacy policy for details of how they handle your data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Upon account deletion, your data will be securely deleted or anonymised within 30 days, subject to any legal retention obligations.
6. Your Rights
Depending on your location, you may have the following rights in respect of your personal data:
Right of access: to request a copy of the data we hold about you
Right to rectification: to request correction of inaccurate data
Right to erasure: to request deletion of your data
Right to restriction: to request that we restrict processing of your data
Right to data portability: to receive your data in a structured, machine-readable format
Right to object: to object to processing based on legitimate interests
Right to withdraw consent: where processing is based on consent, you may withdraw at any time
To exercise any of these rights, please contact us at support@repshealth.com. We will respond within 30 days. If you are based in the UK, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
We use cookies and similar technologies to operate and improve our platform. For full details, please read our .
8. Google Remarketing
We may use Google AdWords remarketing to display advertising to previous visitors to our site across the Google Display Network. Google uses cookies to serve ads based on past visits. You can opt out of interest-based advertising via the Google Ad Preferences page or by using a browser plugin.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is processed by Stripe using PCI-DSS compliant infrastructure. No transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. International Transfers
Your data may be transferred to and processed in countries outside the UK, including the United States, depending on the service providers we use. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or via the platform. The "last updated" date at the top of this document will always reflect the most recent version.
12. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Cookies are small text files that are placed on your device when you visit a website or use a web application. They are widely used to make websites work more efficiently and to provide information to site owners. Cookies allow us to recognise your device and remember certain information about your visit.
2. How We Use Cookies
Reps Health uses cookies and similar technologies (such as web beacons and local storage) to operate and improve our platform. Specifically, cookies help us to:
Keep you signed in to your account across sessions
Remember your preferences and settings
Understand how you navigate and use the platform
Improve performance and identify errors
Deliver relevant communications and advertising
3. Types of Cookies We Use
TypePurposeExamples
EssentialRequired for the platform to function. These cannot be disabled without breaking core features such as authentication and security.Session tokens, CSRF protection
AnalyticsHelp us understand how users interact with the platform so we can improve the experience. Data is aggregated and anonymised where possible.Google Analytics, usage events
MarketingUsed to deliver relevant advertising to you on other platforms and measure the effectiveness of our campaigns. Only active where consent has been given.Google Ads remarketing
PreferenceRemember your choices and customisations to personalise your experience across visits.Language, theme, notification preferences
4. Google Remarketing Cookies
We use Google AdWords remarketing to show advertising to previous visitors to our site across the Google Display Network and other Google services. Google uses cookies to serve ads based on your past visits. These cookies do not collect personally identifiable information.
You can control and manage cookies in several ways:
Browser settings: Most browsers allow you to view, block, or delete cookies. Please refer to your browser's help documentation for instructions.
Opt-out tools: For analytics and marketing cookies, you can use the opt-out tools provided by the relevant services (e.g. Google).
Platform preferences: Where applicable, you can manage certain cookie preferences directly within your Reps Health account settings.
Please note that disabling essential cookies may affect your ability to use the platform, and some features may not function correctly.
6. Third-Party Cookies
Some cookies on our platform are set by third-party services that we use, such as payment processors, analytics providers, and support tools. These third parties have their own privacy and cookie policies, and we encourage you to review them:
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our use of cookies. We will notify you of any material changes. The "last updated" date above will always reflect the current version.
8. Contact
If you have any questions about our use of cookies, please contact us:
Reps Health provides community features that enable Coaches and Members to share content, support one another, and build a positive fitness community. These Community Guidelines exist to keep the community safe and welcoming for everyone.
2. Expected Behaviour
Treat all members with respect and kindness
Share constructive, supportive, and helpful content
Respect the privacy and personal boundaries of others
Keep discussions relevant to health, fitness, and wellbeing
3. Prohibited Content
The following types of content are strictly prohibited:
Harassment & bullying: personal attacks, intimidation, or targeted abuse of any member
Hate speech: content that promotes hatred or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
Sexual or explicit content: nudity, sexually suggestive material, or graphic content
Threats or violence: content that threatens, encourages, or glorifies violence
Spam & self-promotion: unsolicited advertising, repetitive posting, or misleading content
Misinformation: dangerous health or medical misinformation
Illegal activity: content that promotes or facilitates illegal conduct
4. Reporting & Blocking
If you encounter content that violates these guidelines:
Use the Report option available on all community posts and comments
Use the Block User option to immediately hide a user's content from your feed
All reports are reviewed within 24 hours
5. Enforcement
Reps Health reserves the right to take action on any content or account that violates these guidelines, including:
Removal of objectionable content
Temporary suspension of posting privileges
Permanent removal from the community
Account termination in severe or repeated cases
Decisions regarding content removal and account actions are made at the sole discretion of Reps Health and the relevant Coach.
6. Changes to These Guidelines
We may update these Community Guidelines from time to time. Continued use of community features after changes constitutes acceptance of the updated guidelines.
